Complaints and Corrections

The Continental Telegraph strives to report the news accurately, responsibly and with humanity. If we make a mistake we rely on our readers to help us maintain our high standards.

Corrections

We aim to correct straightforward errors as soon as possible. This will usually be within 24 hours of receiving a notification. Corrections clearly state the error, how and when it was corrected and appear at the bottom of the relevant article. Significant corrections are pinned for 24 hours to the top of our Facebook and Twitter profiles.

If you spot an error please contact us at the bottom of this page.

Complaints

However, if you have a complaint that you feel might be a breach of press standards, then the following details will help you make an official complaint.

We can look into complaints about items we have published which are in our control. The Continental Telegraph’s Complaints Editor can only deal with complaints which relate to an alleged breach of the standards set out in this code. So before submitting a complaint, you should take steps to understand whether the code has been breached.

Please note that we can only deal with your complaint if you are:

  • personally and directly affected by an alleged breach of the Code
  • a representative group affected by an alleged breach of the Code, where there is public interest in your complaint
  • a third party seeking to ensure the accuracy of published information

The Continental Telegraph will always aim to handle complaints fairly, courteously and with respect and expects the same behaviour from complainants. The Continental Telegraph reserves the right to decline to consider complaints that are based simply on a difference of political opinion, abusive or gratuitously offensive.

How to make a complaint

Initially, any complaint must be made to the Editor at Continental Telegraph by email at the bottom of this page or by letter at:

Continental Telegraph, 23 Great Smith Street, Westminster, SW1 3DJ

You must include all of the following information for your complaint it to be considered:

1) Your name and email.

2) If the complaint is about a news article it must include:

a) the name and date of the specific article being complained about plus the URL link.
b) a written account of what is being complained about with clear reference made to
(i) any specific words or phrases in the article that are relevant to the complaint.
c) The desired outcome or remedy sought by the complainant (e.g. correction, private apology, published apology, removal of the article, or other action).

If the complaint is about the conduct or behaviour of an employee or contributor to Continental Telegraph it must include:

a) the name(s) of the individual(s) being complained about (if known) or any other information which may identify the individual(s).
b) a written account of what is being complained about with clear reference made to
(i) the nature of the behaviour or conduct being complained about including any relevant times, dates, correspondence or other evidence to support the complaint; and
c) The desired outcome(s) or remedy sought by the complainant (e.g. correction, private apology, published apology, removal of the article, or other action)

Complaints Process

The Continental Telegraph will make reasonable efforts to contact a complainant by telephone, e-mail or in writing to ensure that sufficient information is provided to respond to the complaint.

We will acknowledge your complaint by e-mail or in writing within 7 calendar days and will normally respond to your complaint with a final decision letter within 21 calendar days. If we uphold your complaint, we will tell you the remedial actions we have taken.

If at any stage of a complaint we do not hear back from the complainant within 21 calendar days, we will consider the complaint satisfied and closed.

Complaints

Let us know how to get back to you.